Terms and Conditions.

Please read these terms and conditions carefully before using this website. If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the website and leave immediately.

You agree that you shall not use the Website for illegal purposes and will respect all applicable laws and regulations.

You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website.

You (also) agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.

You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.

DECLARATION INSTRUCTIONS;

  1. Applicant must declare sufficiently, accurately and honestly all true information in English.
  2. With multiple choices questions, applicant is required to tick on all the appropriate answers.
  3. e-Visa application will be denied if there is any dishonest information in the application found by Viet Nam Immigration Authority.
  4. Visa is issued for foreigners who are currently abroad, wishing to enter into Viet Nam (not to foreigners who are currently temporary resident in Viet Nam).
  5. Electronic visas can only be used for entry and exit through border gates that are on the list approved by the Government of Viet Nam.

I . List of land border gates

  1. Bo Y international border gate, Kon Tum province.
  2. Cha Lo international border gate, Quang Binh province.
  3. Cau Treo international border gate, Ha Tinh province.
  4. Huu Nghi international border gate, Lang Son province.
  5. Ha Tien international border gate, Kien Giang province.
  6. Lao Bao international border gate, Quang Tri province.
  7. Lao Cai international border gate, Lao Cai province.
  8. La Lay international border gate, Quang Tri province.
  9. Moc Bai international border gate, Tay Ninh province.
  10. Mong Cai international border gate, Quang Ninh province.
  11. Nam Can international border gate, Nghe An province.
  12. Na Meo international border gate, Thanh Hoa province.
  13. Vinh Xuong international land and river border gate, An Giang province.
  14. Tinh Bien international border gate, An Giang province.
  15. Tay Trang international border gate, Dien Bien province.
  16. Xa Mat international border gate, Tay Ninh province.

II . List of air border gates

  1. Cat Bi Airport Border Gate.
  2. Cam Ranh Airport Border Gate.
  3. Can Tho Airport Border Gate.
  4. Da Nang Airport Border Gate.
  5. Noi Bai Airport Border Gate.
  6. Phu Quoc Airport Border Gate.
  7. Phu Bai Airport Border Gate.
  8. Tan Son Nhat Airport Border Gate.
  9. Van Don Airport Border Gate.
  10. Tho Xuan Airport Border Gate.
  11. Dong Hoi Airport Border Gate.
  12. Phu Cat Airport Border Gate.
  13. Lien Khuong Airport Border Gate.

III . List of sea border gates

  1. Chan May Port Border Gate, Thua Thien Hue Province.
  2. Cam Pha Port Border Gate, Quang Ninh Province.
  3. Da Nang Port Border Gate, Da Nang City.
  4. Duong Dong Port Border Gate, Kien Giang Province.
  5. Dung Quat Port Border Gate, Quang Ngai Province.
  6. Hon Gai Port Border Gate, Quang Ninh Province.
  7. Hai Phong Port Border Gate, Hai Phong City.
  8. Nghi Son Port Border Gate, Thanh Hoa Province.
  9. Nha Trang Port Border Gate, Khanh Hoa Province.
  10. Quy Nhon port border gate, Binh Dinh province.
  11. Ho Chi Minh City Port Border Gate, Ho Chi Minh City.
  12. Vung Ang Port Border Gate, Ha Tinh Province.
  13. Vung Tau Port Border Gate, Ba Ria – Vung Tau Province.
  14. Foreigners subject to the provisions in Clauses 1, 2, 3, and 4 of Article 8 of the Law on Entry, Exit, Transit, and Residence of Foreigners in Viet Nam are not required to apply for electronic visas but must go through the inviting and sponsoring agencies and organizations. They must submit a written request for a visa to the competent agency of the Ministry of Foreign Affairs.
    Member of the guest delegation of the General Secretary of the Central Committee of the Communist Party of Viet Nam, President, Chairman of the National Assembly, Prime Minister.
    Member of the guest delegation of the Standing Committee of the Central Committee of the Communist Party of Viet Nam, Vice President, Vice Chairman of the National Assembly, Deputy Prime Minister, Chairman of the Central Committee of the Communist Party of Viet Nam Fatherland Front, Chief Justice of the Supreme People’s Court, Director of the Supreme People’s Procuracy, State Auditor General; members of the guest delegation at the same level of Ministers and equivalent, Provincial Party Secretary, Secretary of the City Party Committee, Chairman of the People’s Council, Chairman of the People’s Committee of provinces and centrally run cities.
    Members of diplomatic missions, consular offices, representative offices of international organizations under the United Nations, representative offices of intergovernmental organizations and their spouses and children 18 years old, accompanying maid on term basis.
    People coming to work with diplomatic missions, consular offices, representative offices of international organizations under the United Nations, representative offices of intergovernmental organizations; people visiting members of diplomatic missions, consular offices, representative agencies of international organizations under the United Nations, representative agencies of intergovernmental organizations.
    7. The time for declaration and processing of documents is in the UTC+07:00 time zone.

CONDITIONS FOR ISSUING AN ELECTRONIC VISA;

Foreigners outside Viet Nam
Passport or valid international travel document.
Not falling under the cases of suspension from entry as prescribed in Article 21 of the Law on foreigners’ entry, exit, transit, and residence in Viet Nam.

ADDITIONAL SERVICES;

We offered to provide additional services in some jurisdictions e.g. Fast-track Service at the airport, Emergency Document Service, Car pick-up service, Visa on arrival (VOA), ESim service….. If so, the description and relevant terms for those additional services are available on the Website via the Service Directory and are incorporated into these terms.

MODIFICATION;

Vietnamvisaonline.org reserves the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement.

We have complete discretion to modify or remove any part of this site without warning or liability arising from such action.

CANCELLATIONS AND REFUNDS;

We run No-refund policy on all Vietnam visa applications submitted on our website. We are unable to reimburse for your fee, please reading carefully before submision.

It is imperative that you supply us with all the correct information required for your requested visa at the time of your intended departure. Vietnamvisaonline.org cannot be held responsible for any visa granted incorrectly or refused entry due to incorrect visa information and any losses incurred. Though every effort will be made on our part to correct any visa issues prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of submission. We strongly recommend that you check your visa confirmation letter against your passport and personal information prior to departure.

Notice: An e-visa application is non-refundable in any reasons.

PROCESSING TIME AND SERVICE COMPLETION;

Processing time offered by Vietnamvisaonline.org is based on processing time provided by BookingNow Company (The agency directly handles for your visa application). Under normal circumstances, it takes 5 Business days, starting from the next business day after you pay and notify us of your payment receipt. In special cases, additional documents may be required, and processing time may be longer than usual. In such cases, we will inform you by email.

Our service is completed once the letter of approval is sent to the email address you submitted during the application process. You are required to notify us if you do not receive the letter in time, if no email from you informing us that you do not receive the letter within 3-5 days, the service is understood to be completed. We are not responsible for any delay/loss caused by the Wrong email addresses supplied by applicants or the situation that applicants do not notify us by email that approval letter is not received.

Once the service is completed and the visa approval letter is sent to the applicant, the information and record of the applicant will be automatically deleted from our system. Vietnamvisaonline.org is not to be held accountable and responsible for the problems and claims associated with personal data and privacy issues.

FORCE MAJEURE;

In the event of any cause beyond reasonable control, including but not limited to: Acts of God, Natural Disasters, Global Pandemic, Acts of War or Terrorism, Strikes, Orders or Regulations of the Government, Government policy change, accidents, storms, etc., which may lead to declined entry of certain nationalities, we shall bear no responsibility for any associated travel costs incurred by failure to enter the country. Any completed service will not be refunded.

DISCLAIMERS;

We are not responsible for any loss, delay or cancellation of your flight ticket, tour or accommodation booking made for your trip to Vietnam in case your visa application or entry is declined or in case we are unable to send it to you on time as promised. In this case, we will refund you the full amount paid to us.

Normally, it takes 5-7 working days to process an approval letter, however, there are also exceptions, delay due to unforeseen problems. We strongly recommend that you apply for a visa at least 2-3 weeks in advance of the travel date to avoid any potential issues.

Normally, it takes around 30-45 minutes to get the entry stamped at Vietnam airport upon arrival, however, sometimes it may take longer than expected due to the large number of arrivals. The circumstances are unavoidable, and we should not be held responsible for any loss incurred.

* Applicant is responsible for checking accurate information on approval letter. In case of mistakes, applicants are required to contact the us immediately for correction. Otherwise, applicant is fully responsible for the mistakes. If the errors are made on our part, we will process the letter of approval for free, and if it is on the applicants’ part, the applicants must pay the full fee to obtain a new letter of approval. The process of getting a new letter of approval, again, will take 5 -7 working days, so it is recommended that applicants check the approval letter carefully before the trip.

* Notes (In case you are using visa on arrival VOA). Vietnam visa approval letter is usually issued in group and therefore, you may find your name, passport number and date of birth in the same letter as other people. Only under special circumstances, request for an individual approval letter should be sent to our email address: info@vietnamvisaonline.org. Vietnamvisaonline.org is not to be held accountability for any issues arising from the group approval letter.